Refund & Cancellation Policy

1. Free Trial

All paid subscription plans include a 30-day free trial. You will not be charged during the trial period. You may cancel at any time before the trial ends and you will not be billed.

2. Cancelling a Subscription

You may cancel your subscription at any time from the Billing section of your dashboard.

• Cancellation takes effect at the end of the current billing period
• You retain full access to your plan until the period ends
• No further charges are made after cancellation
• Anchor proofs and timestamp tokens already issued remain valid and accessible

3. Refunds on Subscriptions

Subscription payments are non-refundable once the billing period has started, except in the following cases:

• The service was unavailable for more than 72 consecutive hours due to our fault
• A billing error resulted in a duplicate or incorrect charge
• You are entitled to a refund under applicable consumer protection law

To request a refund, contact us at hello@trustbeat.eu within 14 days of the charge. We will review and respond within 5 business days.

4. Credit Packs (One-time Purchases)

Timestamp credit packs are non-refundable once purchased, as credits are made available immediately upon payment.

Unused credits do not expire and carry over indefinitely as long as your account remains active.

5. Account Termination

If we terminate your account due to a violation of our Terms of Service, no refund will be issued for the remaining subscription period.

If you choose to delete your account, any remaining subscription time and unused credits are forfeited.

6. EU Consumer Rights

If you are an EU consumer, you may have a 14-day right of withdrawal under the Consumer Rights Directive. However, by registering and using the API (digital service), you expressly consent to immediate provision of the service and acknowledge that this right is waived once the service has begun.

7. Contact

For any billing questions or refund requests, contact us at hello@trustbeat.eu.